Privacy Policy

1. Introduction

At LevelMix, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our audio normalization service.

2. Information we collect

2.1 Information you provide

• Email address when you create an account
• Password (stored in encrypted form)
• Audio files you upload for processing
• Processing preferences and settings

2.2 Information we collect automatically

• IP address and browser information
• Usage statistics and analytics data (with your consent)
• Cookies and similar tracking technologies
• Processing history and file metadata

3. How we use your information

We use your information to:

• Provide our audio normalization service
• Maintain and improve our platform
• Communicate with you about your account
• Analyze usage patterns to enhance user experience (with consent)
• Ensure security and prevent fraud
• Comply with legal obligations

4. Legal basis for processing (GDPR)

We process your personal data based on:

• Contract performance: To provide our services
• Legitimate interests: To improve our platform and ensure security
• Consent: For analytics and marketing communications
• Legal compliance: To meet regulatory requirements

5. Data sharing and disclosure

We do not sell your personal data. We may share information with:

• Service providers: AWS (file storage), email services
• Analytics providers: Google Analytics (with your consent)
• Legal authorities: When required by law

6. Data security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.

7. Data retention

• Account data: Until account deletion
• Audio files: Automatically deleted after 30 days
• Processing history: Retained for account management
• Analytics data: Up to 26 months (with consent)

8. Your rights (GDPR)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

9. Cookies

We use cookies to enhance your experience. You can manage your cookie preferences through our cookie banner or browser settings. For detailed information, see our Cookie Policy.

10. Children's privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. International transfers

Your data may be transferred to and processed in countries outside the EU. We ensure appropriate safeguards are in place through adequacy decisions or standard contractual clauses.

12. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service.

13. Contact information